Terms and conditions

Using the shop smartrobot.ro including access, browsing and purchase of products constitutes an implied agreement to comply with the terms and conditions set forth in this document.

Order processing

Verificati specificatiile produselor si compatibilitatea acestora inainte de a le cumpara. Raporturile comerciale dintre cumparator si smartrobot.ro sunt reglementate oficial de Ordonanta Guvernului 130/2000 privind protectia consumatorilor la incheierea si executarea contractelor la distanta.

In the first 14 days after purchase you can return the ordered products. For change or full refund of money, shipping fees on return of the order are paid by the Customer. Client.

The request for a return can be made by sending an email to [email protected] or the phone number displayed on the site.

Make sure you have all the necessary items to make the return: initial invoice, warranty certificates, box, labels, etc.

A Customer Service representative will provide assistance and a return authorization. We cannot accept return unsealed products from the original packaging, used or arriving without a return authorization.

Even if you have refused to receive a package, you can always issue a new order. Only for the following orders we request the advance payment of the current order plus the equivalent value of the transport and processing fees from the return order.

Declaration of conformity

The only way we can keep the high standards we have set is to provide some of the best solutions and products on the market. Many people wonder if our products offer guaranteed results. And the truth is that not all products will work the same for every person. Yes, the products offer effective results, but their action can vary from person to person.

It is important to note that the information contained on this site should not be considered as advice. We encourage our visitors to consult with a professional when necessary.

Our goal is to provide our site users with as much information as possible about the products we sell. We also have a dedicated Customer Service team, with operators who know the product range in detail and can answer any questions or information about any of our solutions.

If you are unsure about the use of any of our products, we recommend that you request information before placing your order. Ultimately, we just want you to be completely satisfied with the purchase.

Terms and conditions of use

The smartrobot.ro team makes permanent efforts to maintain the accuracy of the information on the site, but sometimes it may contain inadvertent (specifications or prices of products modified by the manufacturer without notice or vitiated by operating errors). Attention: the photos are informative and may contain accessories that are not included in the standard packages.

By using the site smartrobot.ro, the user agrees that the Romanian laws will govern the terms and conditions of Use and any dispute of any kind that may arise between users and the administrators of the site or its associates / partners/affiliates. In case of possible conflicts, the first attempt will be made to resolve them amicably, and if the amicable settlement will not be possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.

The content of this site may not be used, reproduced, distributed, transmitted, displayed, for purposes other than those expressly and legally permitted. The extraction of any information, followed by any use for commercial purposes that exceeds the scope of private copying regulated by law or for sale or licensing and without prior written consent of the owners of property rights, is a violation of the terms and conditions. You also agree not to affect or interfere in any way with the security elements of the site, with the elements that prevent or restrict the use, copying of a content or elements that strengthen the limits of use of the site or its content.

The administrators reserve the right to modify the structure and interface of any page or subpage of the site at any time and at any chosen leisure, having the right to temporarily or permanently, partially or completely interrupt the services made available to the public through this website without any prior individual or general notice. If you have any questions or concerns regarding these terms of use, do not hesitate to contact us.

The relationship between the parties is governed by the following normative acts:

• GO no. 21/1992 on consumer protection;

• GEO no. 34/2014 on consumer rights in contracts concluded with professionals;

• The law no. 363/2007 on combating incorrect practices of traders in relation to consumers and harmonizing regulations with European legislation on consumer protection;

• The law no. 365/2002 on e-commerce.