{"id":358,"date":"2021-10-07T11:18:28","date_gmt":"2021-10-07T08:18:28","guid":{"rendered":"https:\/\/robozone.ro\/?page_id=358"},"modified":"2021-10-21T14:02:23","modified_gmt":"2021-10-21T11:02:23","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/smartrobot.ro\/en\/politica-de-retur\/","title":{"rendered":"Return Policy"},"content":{"rendered":"

Products purchased remotely can be returned according to O.U.G.\/E.O. 34\/2014. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days from receiving the product. The return of the products will be made at the expense of the Customer.<\/strong>.<\/p>\n\n\n\n

SC DIGITAL ECONOMY DEVELOPMENT SRL, will return the value of the order within maximum 14 days from the receipt of the returned product. The refunded amount and the return conditions do not include the transport costs. Full refund of product amounts will be made by transfer to a bank account sent by the consumer on the return form received with the invoice.<\/p>\n\n\n\n

Art. no. 12 mentions that the exercise of the right of withdrawal ends the obligations of the contractual parties. The returned product must be in the same condition in which it was delivered (in the original packaging with all the accessories, with the labels intact and the documents that accompanied it). Products that show physical changes, blows, shards, scratches, shocks, traces of excessive use and\/or unauthorized interventions, etc. are not accepted for return.<\/p>\n\n\n\n

Products that involve registration and activation in a desktop or mobile application where a public key, private key is required are not subject to the return process.<\/strong><\/p>\n\n\n\n

For textile products, the value of an order is refunded when the following conditions are fully met:<\/p>\n\n\n\n